Troubleshooting X-Plane for Apple (iOS) Devices

This page describes a few potential issues you might encounter when using X-Plane Mobile applications on Apple’s iPhone, iPod Touch, and iPad. These include general stability issues (fixable by restarting your device, or by re-downloading the app, for free), billing issues, and more.

Problem: X-Plane crashes!

Crashes of the X-Plane Mobile apps on Apple mobile devices (the iPhone, iPod Touch, and iPad) should be dealt with by first rebooting the device (maybe several times). To perform a reboot of the device, hold the top power button down for six seconds, then use your finger to slide the power switch on the screen to off. Leave the unit off for two to three minutes before turning it back on.

If that doesn’t work, delete the app from the device and from the App section in iTunes on your desktop/laptop. Reset the mobile device and repurchase the app from the App Store, either on your computer or on your mobile device. You will not be charged for redownloading the app like this. When the app is finished downloading, check the box to sync it to your device in iTues (if you redownloaded it using your computer). Then, click on Apply and Sync to restore the X-Plane app to your device. Restart the device once more for good measure, and it should work without issue.

Problem: The App Store billed me incorrectly!

Any questions about charges by the Apple iTunes Store must be resolved with Apple as they are the retailer for X-Plane Apple mobile apps.

You can find Apple’s billing support page here.

Problem: X-Plane doesn’t work with the latest iOS update!

There is a transition period of anywhere from 3 to 15 days between when X-Plane apps are updated by us and when they are available for download from the App Store. If a new version of iOS (the iPhone/iPod Touch/iPad operating system) breaks compatibility with X-Plane, we will publish a fix as soon as possible.

Problem: None of the above applies to me!

If the X-Plane app continues to crash after trying the above actions, please send us crash logs. This applies if you have a failure either at startup, during the course of running the app, or upon exiting the app. To find these crash logs, first sync your mobile device with iTunes on your desktop or laptop. The file can then be found in the following locations.

Mac users, do the following:

1. Open a Finder window
2. Click the home folder icon in the Finder’s left side bar
3. Open the Library folder
4. Open the Logs folder
5. Open the Crash Report folder
6. Locate the <name of mobile device> crash file

Windows XP users, do the following:

1. Open C:\Documents and Settings\<name of user logged on>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\
2. Locate the <name of mobile device> crash file

Windows Vista and Windows 7 users, do the following:

1. Open C:\Users\<name of user logged on>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<device name>\
2. Locate the X-Plane crash file

Your feedback data will help us more quickly track down what is causing problems and get your X-Plane app back into operation.

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